Your Purchase
Lifetime Warranty
Every Gem Sanctum piece is built to last — and backed by my word
Gem Sanctum provides our customers with a Lifetime warranty against manufacturing defects on all our jewelry. Our gemstones are guaranteed for life to be accurate in species and treatment determinations (if any) as stated in our listing details.
Some examples of possible Manufacturing Defects:
-
Porosity in precious metal (air bubbles in the metal, which compromise durability)
-
Metal purity stamp (alloy is not within FTC guidelines)
-
Laser welding joints incomplete
If you believe an item has a manufacturing defect please contact us immediately. Our warranty does not cover repairs or alterations made by a 3rd party (another jeweler) unless a prior written agreement is made for repairs being authorized by a 3rd party (example: ring resizing, prong tightening). Repair or service performed by a jeweler without prior consent will void our lifetime warranty.
Manufacturing Defects will be repaired or replaced without charge.
repairs, damage & normal wear
All types of jewelry can be affected by normal use, or accidents/trauma. This is especially true for rings worn on a regular basis, since hands and fingers are very active and subjected to multiple risks in damaging jewelry. Our manufacturing warranty excludes coverage for wear and tear and in rare instances of lost gemstones.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
-
Discoloration of gold/platinum caused by exposure to chemicals, Examples; cleaning acids, hot tubs and swimming pool chemicals, most chemicals used in hair salons.
-
Precious metals, and especially prong set gemstones can wear down over time and may require restoration.
-
A loosening prong can catch in the weave of clothing over time; causing it to bend or warp which can allow a gemstone to fall out.
-
The loss of a gemstone caused by an accident/trauma or other sudden damage.
We strongly suggest prongs that hold gemstones be visually inspected for any possible loosening from normal wear so that repairs required to preserve the integrity of the jewelry are made before any major gemstone loss.
Repairs that are not covered under our lifetime warranty will be given a price quote by one of our professional service representatives for approval before work is performed.