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Your Purchase

Shipping Information

Tracked, insured, and delivered to your door worldwide.

Every Gem Sanctum piece ships worldwide — tracked, insured, and signature-required. Orders over $750 NZD ship free via DHL Express. For smaller orders (like individual loose gemstones), a flat shipping rate applies via NZ Post International Tracked. Because I ship from New Zealand, import duties and taxes vary by destination. Here's what to expect.

REGION
Shipping Cost
METHOD
TRANSIT
DUTY & TAX
Rest of World
Free over $750 / $42 NZD under
DHL Express / NZ Post Tracked
5-10 days
Local duties may apply at customs
Singapore/Japan
Free over $750 / $42 NZD under
DHL Express / NZ Post Tracked
3-5 days
Local duties may apply
European Union
Free over $750 / $32 NZD under
DHL Express / NZ Post Tracked
4-7 days
Local VAT & duties may apply
United Kingdom
Free over $750 / $32 NZD under
DHL Express / NZ Post Tracked
4-6 days
VAT & duties may apply at customs
Australia
Free over $750 / $32 NZD under
DHL Express / NZ Post Tracked
3-5 days
Local duties may apply at customs
New Zealand
Free over $750 / $15 NZD under
Courier, Tracked
1-2 days
GST included in price
USA
Free over $750 / $32 NZD under
DHL Express / NZ Post Tracked
3-5 days
All duties included — no surprise charges

For USA customers: on orders over $750 NZD, all import duties and taxes are included in the price you see at checkout. You will not be charged anything additional at delivery. We ship DDP (Delivered Duty Paid) via DHL Express. For smaller orders shipped via NZ Post, local import duties may apply.

general notes

  • All shipments are tracked and fully insured

  • Signature required on delivery

  • Dispatch within 1–2 business days of completion

  • Made-to-order pieces: approximately 21 days from approval to dispatch

  • Transit time questions? Contact me before ordering

Shipping rates and transit times are estimates and may vary. Duty rates subject to change — USA rate to be reviewed ~July 2026.

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